Refund Policy for Opticis USA
1. We do not accept returns or exchanges unless the item you purchased has quality issue.
2. If you have items with quality issue, please follow below RMA process.
How to Return Equipment or Components Via the RMA Process
5. Ensure that any other paperwork or correspondence you send with the returned equipment reflects your Opticis USA RMA number.
6. We have one-year warranty service. You are responsible for repair fee, after one year of warranty. The cost of shipping equipment to and from Opticis USA is your responsibility as well. The repair fees are vary depending on the product component.
7. The standard repair time is 4 weeks for minor issue and 8 weeks for major issue after the equipment is received
Note: For international shipments please include a copy of your customs invoice with your shipment.
If you have any questions or concerns, please contact: