Refund Policy

RMA Policy

1.       We do not accept returns or exchanges unless the item you purchased has quality issue. 

2.       If you have items with quality issue, please follow below RMA process.

How to Return Equipment or Components Via the RMA Process

1. Obtain an RMA Number (fill out RMA form and send it to klee@opticisusa.com)
2. Ensure that all equipment and/or components you are returning are packed in sturdy containers (preferably the original containers).
3. Clearly mark the RMA number on the outside of the return shipping container(s).
4. Send returns to the following address: 
   
   17752 Skypark Circle, Suite 230, Irvine, CA 92614
   Attn: Kevin Lee, [RMA number you were assigned] 

5.       Ensure that any other paperwork or correspondence you send with the returned equipment reflects your Opticis USA RMA number.

6.       We have one-year warranty service. You are responsible for repair fee, after one year of warranty. The cost of shipping equipment to and from Opticis USA is your responsibility as well. The repair fees are vary depending on the product component.

7.       The standard repair time is 4 weeks for minor issue and 8 weeks for major issue after the equipment is received

IMPORTANT NOTICE 
RMA numbers are valid for thirty (30) days from the date of issuance. If Opticis USA does not receive the equipment to which the RMA number has been assigned within the allowed time frame, the RMA will be closed, and any equipment received bearing this RMA number after the expiration date will be refused. Neglecting to follow any or all of the above instructions may result in refusal to accept a returned item and/or a charge for repair, regardless of warranty status.

Note: For international shipments please include a copy of your customs invoice with your shipment.

If you have any questions or concerns, please contact: 

Kevin Lee 
17752 Skypark Circle
Suite 230
Irvine, CA 92614 
Tel: (949) 701-4742 
Email: klee@opticisusa.com